Learn what's keeping people from  signing up for your SaaS

Everyone wants more signups for their SaaS, but it's hard to know what's keeping people from signing up and using your service.

How much would a slight increase in conversion and activation help your metrics? Your survival?

Hire real people to record their screen as they talk through the sign up and onboarding process so that you can learn how to improve it, and see more conversion and more revenue.

How signup and onboarding testing for you SaaS works

Step 1:
Submit your site

Let us know the URL of the site that you want us to test. Reviewers can start at the home page and try to navigate to the signup area, or start at a specific page.

Step 2:
Ask questions

You can ask additional questions for the reviewers to answer after they finish the signup process, to learn more about what confused them or how it could be better for them.

Step 3:
Wait for feedback

We manually assign reviewers to your site, and it takes 24 to 48 hours for your feedback to start coming in, with all the feedback being in within 5 business days usually.

Step 4:
Get insights

Watch the videos and see suggestions on how to improve your signup flow and learn what confuses people and what isn't working. Then implement site changes inspired by the feedback.

Learn what keeps people from signing up for your SaaS

Get 15+ minute videos of real people testing your site

Submit your website to our reviewers and learn:
• What's confusing about the signup flow
• How the signup could be simpler
• What they expected, or didn't expect, to happen
• What could keep them from signing up and activating
• How to make it more likely for people to finish the signup and get started as a real user
• Why they would want to give up on your site entirely

Asking your users for feedback can be like pulling teeth. Skip that hassle and hire reviewers to show you how to improve your signup.

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Need to know why people don't sign up for your SaaS?

Getting people to sign up for and use your site is crucial to have a successful SaaS. But the signup process can be confusing to visitors in a way that you can't imagine. And if they don't understand how to get set up after signing up, they're going to churn quickly. Our reviewers can help you learn how to improve all that and avoid failure.

Signup and onboarding testing
Starting at...
5 reviewers for $199
10 reviewers
for $299
25 reviewers
for $599
15+ minute long videos
Reviewers give general feedback, then sign up for your service and go through your onboarding process
See what's keeping people from converting
3 to 4 day turnaround

Submit your website to start your feedback

Give your URL and any additional instructions needed (optional) for your signup testing. Ask a few questions if you want, too. We've suggested some powerful questions, but you can edit them as you want.

Reviewers will sign up for your service and go through the onboarding process, recording their screen and talk through the process, then answer your questions.

If you want a certain type of person to review your site, please request it here. Examples: "Men", "Stay at home moms", "People who file their own taxes", "Car enthusiasts."
There is a 20% surcharge for a demographic request.

Thank you! Your submission has been received!
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How does the pricing work?

Pricing starts at just $199 for 5 signup testers, but bigger packages are available.

Save 25% to 40% per reviewer when you order a larger package.

Need to specify users?

If you need specific people to test your site, just enter your demographic request in the order form.

For example, if you want only women age 25 to 35 to review a site, or something more specific like people who file their own taxes and are self employed.

We'll do our best to fill your request, and let you know if you've chosen something too specific.

Get bulk pricing with more reviewers
5 signup testers for
10 signup testers for
25 signup testers for
Money back if you're not satisfied
3 to 5 day turnaround

What does the feedback look like?

Reviewers record their screen as they talk about your site and answer your questions.

You'll get videos that are at least 15 minutes long from each reviewer.

See more examples
Testimonial from Karim

“This is golden. You have no idea how much appreciate the no-nonsense brutally honest feedback. The video is awe-some.  I’ve tried some other reviewing services, a few years ago actually, including ErliBird and they were really stating obvious things and mainly trying to be nice. Which… I don’t want to pay for because I can get nice feedback from showing projects to my mom.”

// Founder, Jibly
Testimonial from Bram

Dude, where do you get these people from? It’s amazing! I got a lot of feedback which made me think a lot about my course’s outline. Added a decent amount of new stuff to it.

// Founder, startup stash
Testimonial from Lisa

Extremely helpful, this is sooooo great, thank you. OMG, to hear it and see it in a video like this, is extremely valuable, much more than some survey result. It's so important to hear how - and where - we are confusing people. Amazing. Insightful.

// Niche Marketer
Testimonial from Jonathan

userinput.io saves us time in gathering user input from a targeted user-type. We're able to get quick feedback on our website copy from readers that are unfamiliar with our product - an important test on how effectively we communicate our value.

// Founder, Growsumo