What's the most important thing for people to do on your site?
Is it to get a quote? Use a contact form? Place an order?
Hire real people to record their screen as they talk through that process so that you can learn how to improve it and what is keeping people from doing what you want them to do on your site.
Let us know the URL of the site that you want us to test. Reviewers can start at the home page and try to navigate to the place where the task is required, or start at a specific page.
You can ask additional questions for the reviewers to answer after they finish the task, to learn more about what confused them or how it could be better for them.
We manually assign reviewers to your site, and it takes 24 to 48 hours for your feedback to start coming in, with all the feedback being in within 3 business days usually.
Watch the videos and see suggestions on how to improve your site and learn what confuses people and what isn't working. Then implement site changes inspired by the feedback.
Get 10+ minute videos of real people testing your site
If your website has a crucial task for people to complete (whether it's requesting a custom quote, filling out an order form, finding an item and adding it to the cart), it's important to figure out what's stopping people from doing that so your business can perform better and earn more. And ordering video feedback is a quick and simple way to learn!
Submit your website to our reviewers and learn:
• What's confusing about the task
• How the task could be simpler
• What they expected, or didn't expect, to happen
• What could keep them from completing the task
• How to make it more likely for people to finish the task and place their order
• Why they would want to give up on your site entirely
We have filled in suggested questions that we think would be helpful, but you can edit or change these questions as you'd like
Reviewers will look over your site and try to complete your task, then answer all your questions
Pricing starts at just $149 for 5 task testers, but bigger packages are available.
Save 23% to 33% per reviewer when you order a larger package.
If you need specific people to test your site, just enter your demographic request in the order form.
For example, if you want only women age 25 to 35 to review a site, or something more specific like people who file their own taxes and are self employed.
We'll do our best to fill your request, and let you know if you've chosen something too specific.
Reviewers record their screen as they talk about your site and answer your questions.
You'll get videos that are at least 10 minutes long from each reviewer.
“This is golden. You have no idea how much appreciate the no-nonsense brutally honest feedback. The video is awe-some. I’ve tried some other reviewing services, a few years ago actually, including ErliBird and they were really stating obvious things and mainly trying to be nice. Which… I don’t want to pay for because I can get nice feedback from showing projects to my mom.”
“Dude, where do you get these people from? It’s amazing! I got a lot of feedback which made me think a lot about my course’s outline. Added a decent amount of new stuff to it.”
“Extremely helpful, this is sooooo great, thank you. OMG, to hear it and see it in a video like this, is extremely valuable, much more than some survey result. It's so important to hear how - and where - we are confusing people. Amazing. Insightful.”
“userinput.io saves us time in gathering user input from a targeted user-type. We're able to get quick feedback on our website copy from readers that are unfamiliar with our product - an important test on how effectively we communicate our value.”